Refund Policy
Last updated: July 15, 2026
1.Free Trial
NeonBoard offers a 14-day free trial with no credit card required. You can explore all Pro features before committing to a paid plan.
2.Monthly Subscriptions
Monthly subscriptions are billed at the start of each billing cycle. We offer a 7-day refund window from the date of each charge. If you are unsatisfied with your subscription for any reason, contact us within 7 days of your billing date and we will issue a full refund for that billing period.
3.How to Request a Refund
To request a refund, use our contact form at neonboard.shop/contact. Include:
- The email address associated with your account
- Your billing date
- The reason for your refund request
We process refund requests within 3 business days. Refunds are returned to the original payment method and may take 5–10 business days to appear on your statement depending on your bank.
4.Exceptions
Refunds will not be issued for:
- Accounts suspended or terminated due to violations of our Terms of Service
- Requests made more than 7 days after the billing date
- Annual subscription periods after the 7-day window (if annual plans are introduced in the future)
5.Cancellation
You may cancel your subscription at any time from your account Settings page. Cancellation stops future billing immediately. You retain access to paid features until the end of your current billing period. No partial refunds are issued for unused days in a billing period beyond the 7-day refund window.
6.Downgrade to Free
When you cancel a paid plan, your account automatically downgrades to the Starter (free) tier. Your displays, screens, and media are preserved. Features that exceed the Starter tier limits will become read-only until you upgrade again.
7.Contact
For refund requests or billing questions, please use our contact form at neonboard.shop/contact. Do not include credit card or sensitive payment details in your message.